Edené Cuir Return & Refund Policy

This Return & Refund Policy (“Policy”) applies to all purchases made from Edené Cuir (hereafter "the Store" or "We") via the edencuir.com website. By making a purchase, you agree to the terms set out in this Policy.

1. Our Commitment to Quality and Australian Consumer Law

At Edené Cuir, we are committed to providing exquisite, high-quality genuine leather goods. We offer refunds, repairs, and replacements in strict accordance with the **Australian Consumer Law (ACL)**, which provides a set of Consumer Guarantees protecting you when you buy products and services. Any benefits set out in this Policy apply in addition to your rights under the Australian Consumer Law.

Under the Australian Consumer Law:

• Our goods come with guarantees that cannot be excluded. For major failures with goods, you are entitled to choose a refund or replacement. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
• If a failure with the goods does not amount to a major failure, you are entitled to have the goods repaired or replaced within a reasonable time. If this is not done, you are entitled to a refund for the goods.

If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will always prevail. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission (ACCC).

2. Change of Mind

Please choose carefully. We do not offer refunds, returns, or exchanges if you change your mind, or if you find the same product cheaper elsewhere. We encourage you to review product descriptions and images thoroughly before making a purchase.

3. Products Damaged During Delivery

In the rare event that your product arrives damaged during delivery:

• Please contact us immediately, and no later than **7 days** from the date of receiving the product, by emailing `info@edencuir.com`.
• Any damaged product must be returned in the condition in which it was received, together with all original packaging and other items received with the product.
• We will provide instructions on how to return the product. Upon inspection and confirmation of damage, we will arrange for a repair, replacement with an equivalent product, or a full refund, in accordance with your rights under the Australian Consumer Law.

4. Limited Warranty

In addition to your rights under the Australian Consumer Law, Edené Cuir offers a **1-month (30-day) limited warranty** on products found to be faulty or damaged due to defects in materials or workmanship, commencing from the date of delivery. This warranty does not cover:

• Normal wear and tear.
• Damage arising from improper assembly, modification, or repair of the product by you or a third party.
• Damage arising from abnormal use, misuse, neglect, or abuse of the product.
• Damage, wear, and tear as a result of improper or lack of maintenance and/or care (e.g., of fabric, leather, or timber).
• Accidental damage or damage caused by external factors (e.g., sharp objects, extreme temperatures, water damage).
• Damage to external product packaging only.

We will assess each warranty claim on a case-by-case basis. Depending on the nature of the damage or fault, and subject to the Australian Consumer Law, we may arrange to send missing parts (if applicable), suggest a method of self-repair (if applicable), replace the product (subject to availability), offer an alternative product, or offer a partial or full store credit voucher or refund.

To make a warranty claim, please contact us via email at `info@edencuir.com` within the 1-month warranty period. Please include your order number, a detailed description of the fault or damage, and clear images or videos (of acceptable quality) that clearly show the issue and the product in its original packaging (if applicable). Do not dispose of items before a warranty claim has been made and finalized, as we may ask for items to be inspected.

5. Eligibility for Refund, Repair, or Replacement (Exceptions)

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement, or refund for a product purchased by you if:

• You misused the product in a way that caused the problem.
• You knew or were made aware of the problem(s) with the product before you purchased it.
• You asked for alterations to a product against our advice, or you were unclear about what you wanted.
• Any other exceptions that apply under the Australian Consumer Law.

To be eligible for a refund, repair, or replacement, you must provide valid proof of purchase. We may require government-issued identification to process a refund, repair, or replacement.

Please do not send your purchase back to the manufacturer directly. All returns must be processed through Edené Cuir.

Certain items may be non-returnable, including but not limited to: gift cards, downloadable software products, and some health and personal care items (if applicable to future product lines).

There are certain situations where only partial refunds may be granted, for example, if an item is not in its original condition, is damaged or missing parts due to reasons not attributable to our error, or if an item is returned more than **15 days** after delivery (unless otherwise agreed or required by ACL).

6. Shipping Costs for Returns

• If a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any reasonable cost of shipping the said product back to us, as well as any cost of shipping any replacement product to you.
• If the returned product can easily be shipped by you, you are responsible for organizing its return to us. If it is eligible for a repair, replacement, or refund under this Policy, we will reimburse you for the reasonable postage, shipping, or transportation costs.
• If the returned product is too large, too heavy, or otherwise too difficult for you to return, and is believed to be eligible for a repair, replacement, or refund under this Policy, we may organize for its collection at our cost.
• In the event that we organize and pay for the inspection or collection of a returned product, and it is subsequently found not to be eligible for a repair, replacement, or refund under this Policy, you will be required to pay the costs of any such inspection or collection.

7. Refund Processing and Method

We aim to process any eligible refunds, repairs, or replacements promptly, typically within **3 business days** of receiving the returned item. A full refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met.

All refunds will be issued using the same method used for the original payment of the purchase. Please note that item exchanges are not currently supported; you may place a new order if you wish, as return orders and new orders are independent processes.

8. Contact Us & Legal Information

If you wish to speak to us about this Policy or about any refund, repairs, or replacements, please contact us at:

**Edené Cuir**
51/38-42 Waterloo Crescent,
East Perth, WA – 6004, Australia
Email: `info@edencuir.com`
Website: `edencuir.com`

This Policy is governed by the prevailing laws of Australia.